Privacy Policy

We protect your personal information with appropriate technical and organisational measures and process it fairly and lawfully in line with data protection requirements.

What we collect How we use it Your rights Cookies Contact

Overview

Our customers' security is extremely important to us. Any personally identifiable information you supply to us is kept secure and confidential and is processed fairly and lawfully. We take appropriate technical and organisational precautions to protect your personal information from unauthorised or unlawful processing, including encryption according to industry standards.

Information we may collect

Name
Gender
Date of birth
Billing and delivery address
Order information / invoices
Email address
Telephone number(s)

Account security: An encrypted version of your login password is retained.

How we use your information

To create/maintain your account after registration
To process and fulfil orders you place with us
To communicate with you about order-specific queries or required actions
To respond to queries or complaints and keep records to help resolve future correspondence
If you consent, to inform you by email/text/phone about relevant products and services
To help resolve disputes where you lawfully exercise your rights
To request reviews (e.g., via Trustpilot) about your experience
To update or notify you about changes to our products or services
To send service emails relating to requested services or activity
To comply with applicable law or regulatory requests (where lawful)

Payments: We do not access your financial information. Card payments are processed securely by our payment processing agents.

Legal bases for processing

Consent (e.g., promotions and discounts)
Contract (to provide requested services/products)
Legal obligations (where required by law)

International transfers

We try to keep personal information within the EEA. In rare cases where information must be stored or transferred outside the EEA to deliver goods, process payment/refunds or provide subscribed promotional information, we ensure appropriate safeguards are in place in line with GDPR requirements.

Your rights

Request access, rectification, erasure, restriction, portability, and object to processing (where applicable)
Withdraw consent at any time (without affecting prior lawful processing)
Request that we stop processing your personal data
Right to lodge a complaint with the relevant authority (ICO in the UK)

If you would like to make a request for the personal data we hold about you, write to: Data Protection Officer, Simple Online Healthcare Ltd, 77 Dunn Street, Glasgow, G40 3PA. For ICO guidance, visit the ICO website.

Cookies

Cookies are small text files saved on your device when you access the internet. Cookies help features work properly (e.g., shopping basket, logged-in sessions). Cookies do not store personal information such as card numbers.

How we use cookies

Enable account setup, orders and payments
Remember items in your basket
Remember items you viewed
Improve browsing experience and site performance

Types of cookies we use

Session cookies (removed when you log out)
Persistent cookies (remain for a period of time)
Strictly necessary cookies (required for core site functions)
Performance cookies (anonymised analytics and improvements)
Functionality cookies (preferences such as language/username)
Advertising/targeting cookies (personalised ads and campaign measurement)

If you turn off cookies: you may not be able to shop or use key site features. You can disable cookies in your browser settings.

Google Analytics

We may use Google Analytics to collect anonymised data to help improve the website. If you wish to opt out of Google Analytics tracking, you can use the Google Analytics Opt-Out Add-On.

Contact

Data Protection Compliance Officer

Pharma Aesthetics, 16 Broadway, Rainham, RM13 9YW
Phone: 020 37571149

Marketing unsubscribe email: info@pharma-aesthetics.co.uk