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Terms & Conditions

1.Personal Data That We Process

The following table explains the types of data we collect and the legal basis, under current data protection legislation, on which this data is processed.

Purpose Data Basis

Enquiring Name, Legitimate interests – it is necessary for us to read and store your message so that we can respond in the way about our email, that you would expect organisation message and its work Subscribing Name, Consent – you have given your active consent. to email email updates about our work Signing up Name, Contract – by signing up as a USER, you have entered into a contractual relationship with us which you can leave as a USER email leave by ending your usage. Website Website Legitimate interests – it is necessary for us to store a small amount of information, usually through cookies to functionality activity deliver functionality that you would expect, such as remembering the contents of your order before you have collected fully completed the process through cookies.

Signing up as a memberName, emailContract – by signing up as a member you have entered into a contractual relationship with us, which you can leave by ending your membership.
Website functionalityWebsite activity collected through cookiesLegitimate interests- it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process.

2. How We Use Your Data

We will only use your data in a manner that is appropriate considering the basis on which that data was collected, as set out in the table at the top of this policy.

For example, we may use your personal information to:

  • reply to enquiries you send to us;
  • where you have specifically agreed to this, send you marketing communications by email relating to our work which we think may be of interest to you.

3. When We Share Your Data

We will only pass your data to third parties in the following circumstances:

  • you have provided your explicit consent for us to pass data to a named third party;
  • we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or
  • we are required by law to share your data.

4. How Long We Keep Your Data

We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.

5. Rights You Have Over Your Data

You have a range of rights over your data, which include the following:

  • Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this. For example you can unsubscribe from our emails by clicking on the “Manage communication preferences” link at the bottom of all our marketing emails.
  • You have the right to ask for rectification and/or deletion of your information.
  • You have the right of access to your information.
  • You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.

A full summary of your legal rights over your data can be found on the Information Commissioner’s website here:

If you would like to access the rights listed above, or any other legal rights you have over your data under current legislation, please get in touch with us.

Please note that relying on some of these rights, such as the right to deleting your data, will make it impossible for us to continue to deliver some services to you. However, where possible we will always try to allow the maximum access to your rights while continuing to deliver as many services to you as possible.

6. Cookies & Usage Tracking

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, e.g. remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Where cookies are used to collect personal data, we list these purposes in section 1 above, along with other personal data that we collect. However, we also use some cookies that do not collect personal information but that do help us collect anonymous information about how people use our website. We use Google Analytics for this purpose.  Google Analytics generates statistical and other information about website usage by means of cookies, which are stored on users’ computers. The information collected by Google Analytics about usage of our website is not personally identifiable. The data is collected anonymously, stored by Google and used by us to create reports about website usage.

Google’s privacy policy is available at

7. Modifications

We may modify this Privacy Policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we’ll notify people whose personal data we hold and is affected.



Below are the terms on which Pharma Aesthetics provide services to clients. Kindly ensure that you have read and fully understood them before booking any treatment.

It is the client’s responsibility to book in for the correct treatment if you have been treated elsewhere. If you have overfilled, migrated or lumps due to dermal fillers, you may not be treated. It is your responsibility to book in for a consultation prior to treatment to discuss if your treatment is suitable.


A.) Booking fee and Cancellation Policy, Booking a consultation:

We take a fully non-refundable booking fee of £20 or 25% of your treatment price whichever is greater for all treatments and consultations. You may also decide to pay in full.

Should you need to cancel or reschedule, we kindly ask that you contact us via email or phone 48 hours before your appointment at or 01708608860. Failure to give the full notice will result in the booking fee being taken by the clinic. This allows us to manage our diary and offer the appointment time to another patient or client. Your booking fee cannot be refunded or used against treatments or products if the above cancellation policy steps are not adhered to.

If you give less than 24 hours notice to change or cancel your appointment, you will be required to pay the full treatment cost.

You accept that if you have failed to attend an appointment and appointment has not been cancelled or rescheduled at least 72 hours prior in line with this policy, all fees paid will be non-refundable.


B.) Appointments:

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival of more than 10 minutes may result in reduced treatment time or forfeiture of the appointment. Pharma Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

During your appointment, you will be required to read the full BEFORE and AFTERCARE for your treatment

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the treatment value or booking fee. No children under the age of 16 years must be left unattended within the clinic at any time.

C.) Treatment courses:

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase. Any treatments left untaken after 12 months will be forfeited.

D.) Treatment suitability:

We will always assess whether treatment is suitable for you or likely to be successful prior to any treatment being carried out. If otherwise, we will inform you as to why. You will then decide if you intend to proceed.

It is the client’s responsibility to ensure that he or she provides Pharma Aesthetics with all relevant medical details prior to each treatment. Pharma Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of Pharma Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Pharma Aesthetics’ liability for any personal injury or death resulting from Pharma Aesthetics’ negligence.

E.) Your Right to Complain:

Please find this under our Feedback and Complaints on our website.

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