For example, we may use your personal information to:

• Reply to enquiries you send to us.
• Where you have agreed, send marketing communications by email that may be of interest to you.

We will only pass your data to third parties if:

• You have provided explicit consent to share it with a named third party.
• A third party processes data on our behalf and we have a compliant data processing agreement in place.
• We are required by law to share it.

We take data minimisation and removal seriously. We have internal policies to ensure we ask for the minimum amount of data for each purpose and delete it promptly once it is no longer required.

• Where processing is based on consent, you may revoke consent at any time (e.g., “Manage communication preferences” in marketing emails).
• You may request rectification and/or deletion of your information.
• You have the right of access to your information.
• You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your rights have been infringed.

A cookie is a small file of letters and numbers downloaded on to your device when you visit a website. Cookies can remember preferences, record basket contents, and count visits.

We also use cookies that do not collect personal information but help us collect anonymous information about how people use our website. We use Google Analytics for this purpose.

We may modify this policy from time to time and will publish the most current version on our website. If a modification meaningfully reduces your rights, we will notify people whose personal data we hold and is affected.

Below are the terms on which Pharma Aesthetics provide services to clients. Kindly ensure that you have read and fully understood them before booking any treatment.

A) Booking fee and cancellation policy (including consultations)

• Non-refundable booking fee: £20 or 25% of treatment price (whichever is greater). You may also pay in full.
• To cancel or reschedule, contact us at least 48 hours before by email/phone: info@pharma-aesthetics.co.uk or 01708 608860.
• Less than 48 hours notice: booking fee is retained by the clinic.
• Less than 24 hours notice: full treatment cost is required.
• No-show or not cancelled/rescheduled at least 72 hours prior: all fees paid are non-refundable.

B) Appointments

• Please arrive at least 15 minutes early for paperwork.
• Arriving more than 10 minutes late may reduce treatment time or forfeit the appointment.
• You will be required to read the full BEFORE and AFTERCARE during your appointment.
• If bringing a child, you must bring another adult to chaperone. No children under 16 may be left unattended. Failure may result in cancellation and loss of booking fee/treatment value.

C) Treatment courses

• Courses must be paid in full before the first treatment.
• All treatments in a course must be taken within 12 months of purchase. Remaining treatments after 12 months are forfeited.

D) Treatment suitability

• We will assess suitability and advise you if treatment is not appropriate or unlikely to succeed.
• You must provide all relevant medical details before each treatment. We are not liable for damage caused by failure to disclose details.
• You agree to follow all care instructions given. These terms do not limit liability for personal injury or death caused by negligence.

E) Your right to complain

Please refer to our Feedback and Complaints section on the website.